Return & Refund Policy

Return & Refund Policy

Thank you for shopping with LULU GALLERY. We strive to ensure that you are completely satisfied with your purchase. 

1. Return Eligibility

We only accept returns or replacements for items that are damaged, defective, or incorrect upon delivery. We do not accept returns or exchanges for change of mind, incorrect selection, or customer preference.

2. Reporting a Damaged or Defective Item

To be eligible for a return or replacement:

• You must contact us within 1 day of receiving your order.
• The item must be unused and in its original packaging.
• You must provide your order number and clear photos showing the damage or defect.

3. How to Request a Return

Email us at info@lulugallery.net with your order number, a description of the issue, and photos of the damaged or defective item.

4. Refunds or Replacements

Once we receive and inspect your claim, we will notify you whether your request is approved. If approved, we will issue a refund or send a replacement item. Refunds may take up to 14 business days to appear in your account, depending on your payment provider.

5. Contact Us

If you have any questions or need further assistance, please contact our customer support team:

Email:  info@lulugallery.net