Return & Refund Policy

Thank you for shopping with LULU GALLERY. We strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied, we offer a return and refund policy that allows you to return eligible items within a certain period.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

Timeframe: The return must be requested within 1 day from the date of delivery.

Condition: The item must be unused, in the same condition that you received it, and in the original packaging.

Proof of Purchase: A receipt or proof of purchase is required to initiate the return.

2. How to Request a Return

If you meet the return eligibility requirements, please follow these steps to initiate your return:

Contact Us: Reach out to our customer service team at "sales.lulugallery@gmail.com" with your order number and reason for return.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

Processing Time: It may take 14 business days for the refund to be reflected in your account after it is issued, depending on your payment provider.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 1 day of receipt for a refund or replacement. You may be asked to provide photos of the damaged item to assist in the claims process.

5. Shipping Costs

Return Shipping: You are responsible for return shipping unless the item is defective, damaged, or we made an error in fulfilling your order.

6. Contact Us

If you have any questions or need further assistance, please contact our customer support team:

Email: sales.lulugallery@gmail.com